Support
ShiftPulse accounts are managed by your employer. Your supervisor or plant administrator is the fastest route for anything about your schedule, crew or pay.
Contact
Email: support@theshiftpulse.com
We reply within one business day. Include your name, crew and the date of the shift you're asking about.
Common questions
I can't sign in
Use the work email your supervisor registered. Tap 'Forgot password' on the sign-in screen to get a reset link. If no email arrives within a few minutes, check junk mail, then ask your supervisor to confirm the address on your account.
The QR scan says I'm outside the work site
Location permission must be allowed and you must be on site. If location is blocked or unavailable, tap 'Request manual clock-in' on the clock screen — your supervisor can approve it and the clock event is recorded with a note.
I didn't get an overtime notification
Check Profile → Notification settings: push must be enabled on this device, and quiet hours or Do Not Disturb can hold alerts. Overtime you are eligible for always appears on your calendar and Home screen even if a notification was missed.
My overtime turn was skipped
Open OT wallet → the shift in question to see the queue and the reason recorded for each position, then submit a dispute from that screen. Supervisors see every dispute and respond in the app.
Shift times look wrong
Day shifts run 5:30 AM–5:30 PM and night shifts run 5:30 PM–5:30 AM the next morning. A night shift is always shown on the date it starts.