Terms of Service

1. Access

ShiftPulse is provided to employees and supervisors of the employer that licenses it. Accounts are issued by your employer and may be suspended or removed by them at any time.

2. Acceptable use

• Use your own account only. Do not share credentials.
• Clock in and out only for yourself, at the work site, using the posted QR code.
• Do not falsify schedule, overtime or attendance entries.
• Do not attempt to access records for employees you do not supervise.

3. Overtime

Overtime offers, seniority ordering, response windows and awards shown in ShiftPulse are a tool for administering your employer's rules and any applicable collective agreement. Where the app and the agreement disagree, the agreement governs. Disputes are raised through the in-app dispute form and resolved by your supervisor.

4. Timekeeping

Punches recorded in ShiftPulse support payroll but are not the final payroll authority. Original clock events are never erased: a correction is stored alongside the original record together with who made it, when and why. ShiftPulse does not round time in a way that removes worked minutes, and it does not decide whether wages are owed.

5. Employer responsibilities

ShiftPulse is a record-keeping and coordination tool. The employer that licenses it remains solely responsible for:

• Employment law compliance
• Wage and hour compliance, including how recorded time is paid
• Overtime decisions, distribution and mandatory overtime
• Scheduling and staffing decisions
• Payroll processing, tax filing and payments
• Employee classification (exempt, non-exempt, contractor and similar)
• Collective bargaining agreement compliance
• Company policies, discipline and attendance rules

ShiftPulse does not pay employees, file taxes or act as an employer of record. Settings, rules and thresholds configured by an employer do not constitute legal advice, and the software does not independently determine what any employee is legally owed.

6. Records and retention

Timekeeping, schedule, overtime, absence and audit records belong to the employer and are kept according to the retention periods the employer sets in ShiftPulse. Records are not deleted automatically when an employee deletes their login. Company administrators can review and change retention periods, and can place records under legal hold.

7. Availability and liability

The service is provided as-is without warranty of uninterrupted availability. Always follow your employer's fallback procedure if the app is unreachable at shift change.

8. Termination

You may request deletion of your ShiftPulse login at any time from Delete Account, in the app under Settings → Account or, if you can no longer sign in, from the public page. Deleting your login removes your sign-in and personal contact details. It does not delete historical employer records that must be retained for payroll, scheduling, attendance, contractual, audit or legal reasons.

9. Privacy and automated decisions

Our handling of your information is described in the Privacy Policy and summarised in the Notice at Collection. ShiftPulse does not use AI or machine learning to make decisions about employees: discipline, termination, payroll, attendance violations, seniority, overtime eligibility, mandatory overtime and qualification are rules-based and supervisor-controlled.

10. Support

Contact your supervisor first for schedule, crew or pay questions. For app problems, email support@theshiftpulse.com or see the support page.