Refund Policy

Who buys ShiftPulse

ShiftPulse is licensed to employers, not to individual employees. If your employer gave you a ShiftPulse account, you were never charged and there is nothing for you to refund or cancel. Only the billing contact for your company can change or end the subscription.

Free trial

Every company can run one 30-day free trial. We do not collect payment details to start it, and it never turns itself into a paid subscription. When the trial ends, access pauses until your company confirms a plan. Because nothing is charged, there is nothing to refund.

Paid directly to ShiftPulse

This is how every ShiftPulse subscription is paid for today. Your company requests a plan, we confirm it in writing, and we invoice the billing contact.

• First 30 days of a new paid term: email support@theshiftpulse.com and we refund the subscription portion of the invoice in full.
• After 30 days: the term is not refundable, but you can cancel so it does not renew. Access continues to the end of the term you already paid for.
• Setup and launch fee: refundable only if setup work has not started. Once we have begun configuring your crews, shifts and imports, this fee is earned.
• If we cause an extended outage: tell us and we credit the affected days.

Approved refunds go back to the original payment method within 10 business days.

Bought through the Apple App Store

ShiftPulse does not currently sell subscriptions through the App Store, so this section will not apply to you today. It is here so the rule is clear if that ever changes: a purchase made through Apple is a transaction between you and Apple. Apple takes the payment, Apple decides refunds through reportaproblem.apple.com, and Apple handles cancellation in your Apple ID subscription settings. ShiftPulse cannot approve, issue or reverse an Apple charge, and we cannot cancel an Apple subscription for you. The same is true of Google Play purchases.

Cancellation and renewal

To cancel a subscription billed by ShiftPulse, email support@theshiftpulse.com from the billing contact on the account. We confirm in writing. Terms renew for another year or month unless you tell us to stop, and we email the billing contact before each renewal with the renewal date and the amount. No card is stored or charged automatically inside the app.

What ShiftPulse is not

ShiftPulse is workforce scheduling, attendance and payroll-preparation software. It does not pay your employees, file taxes, or act as an employer of record, and it does not have direct connections to payroll providers. Questions about your wages belong with your employer.

Contact

Billing questions: support@theshiftpulse.com. See also our Terms of Service, Privacy Policy and pricing.